Why is taking over 3 days to fix the average problem great customer service?

by Phil Bird 12. July 2009 13:33
At The PC Support Group we’re always looking to improve the service we provide to our customers. To achieve this we do a number of things: we ask our customers what they like about our service and we do more of that and we ask what they don’t like and we try to stop ... [More]

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IT Support | Customer Service

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To Bing or not to Bing, that is the question.

by Phil Bird 4. June 2009 06:38
Initial reaction to Bing - the new search engine from Microsoft [More]

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Netbooks, Laptops, Notebooks - Who cares?

by Phil Bird 28. May 2009 06:50
A different take on laptops v netbooks v notebooks [More]

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IT Support | Mobile computing

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Keep on Tweeting... but beware!

by Phil Bird 21. May 2009 15:52
Phil Bird of The PC Support Group highlights some of the dangers of using Twitter [More]

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Home Computing

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Problem with AVG Anti-virus software version 8.5.322

by Phil Bird 30. April 2009 08:25
The PC Support Group reports on a problem with AVG Anto-virus software version 8.5.322 [More]

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IT security

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Neglecting data security could cost your business thousands

by Phil Bird 28. April 2009 10:33
Phil Bird, Managing Director of The PC Support Group warns against cutting back on data security in the recession. [More]

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Top 7 issues with email and how to avoid them

by Phil Bird 27. April 2009 15:47
Phil Bird, Managing Director of The PC Support Group highlights the top 7 issues with using email and how to avoid them. [More]

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What is a podcast and how can you use them?

by Phil Bird 18. March 2009 05:57
A basic overview of podcasting [More]

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Lycos close down web hosting operations

by Phil Bird 11. March 2009 06:49
If you have a web site or email services through Lycos, what should you do? [More]

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IT Support - Why is it so bad?

by Phil Bird 6. March 2009 11:01
The IT Support industry analysed - why is it so bad? [More]

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About The PC Support Group

The PC Support Group specialises in providing high quality, cost effective IT support to small businesses and home users throughout the UK. Whether it’s a one-off IT issue or you require on-going maintenance, we can help.

Our sole aim is to remove all of our clients’ worries and concerns about their computers and anything that connects to them.

NOTE: The contents of this Blog are the views of the individual authors and are not to be taken as representing the views or opinions of The PC Support Group Limited or any of its subsidiary or affiliate companies. 

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